Política de reembolso

Returns & Refunds Policy

At SEAMWELL, we want you to be completely satisfied with your purchase. This policy explains how cancellations, returns and refunds are handled. Nothing in this policy limits or affects your statutory rights under UK consumer law.

14-day right to cancel

If you purchase from us as a consumer, you may cancel your order without giving a reason within 14 days of the date on which you, or a person nominated by you, receives the goods.

If a single order is delivered in multiple shipments, the cancellation period begins when the final item is received.

To exercise your right to cancel, email ____________________ before the cancellation period expires and clearly state that you wish to cancel your order. You may use the optional cancellation template below, but you are not required to do so.

After notifying us of your cancellation, you must return the goods within a further 14 days.

How to request a return

  1. Email ____________________ with your order number and details of the item or items you wish to return.

  2. Our customer service team will respond within two business days with return instructions and the correct return address.

  3. Pack the items securely and follow the return instructions provided.

Please do not send returns to our registered office, as it is not our returns-processing address. Sending an item to another address may delay the processing of your return.

Contacting us before posting your return helps ensure that it is sent to the correct location and processed promptly.

Condition of returned goods

You may inspect and try on an item in the same way that you would in a physical shop.

Returned items should be unworn, other than for reasonable fitting, and should be returned with their original labels, tags, accessories and any promotional items included with the order.

Please use the original packaging where reasonably possible. Not having the original packaging does not, by itself, remove your statutory rights.

We may make a reasonable deduction from your refund if handling beyond what is necessary to inspect the item has reduced its value. This may include garments that have been worn, washed, altered, stained, damaged or exposed to strong odours.

Items that cannot normally be returned

The statutory right to cancel may not apply to:

  • goods made to your specifications or clearly personalised;

  • sealed goods that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken;

  • goods that deteriorate or expire rapidly;

  • digital content where supply has begun after you expressly agreed to immediate supply and acknowledged that your right to cancel would be lost.

These exclusions do not affect your legal rights when an item is faulty, damaged, incorrect or not as described.

Return postage

Change of mind or cancellation

You are responsible for the cost of returning an item when you cancel or change your mind, unless we confirm otherwise.

We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

Faulty, damaged, incorrect or misdescribed items

If an item is faulty, damaged, incorrect or not as described, we will provide a prepaid return label or reimburse reasonable return-postage costs. Please keep your postage receipt if we ask you to arrange the return yourself.

Refunds

Eligible refunds will be issued without undue delay and no later than 14 days after:

  • we receive the returned goods; or

  • you provide evidence that the goods have been returned, if this occurs earlier.

We may withhold the refund until we receive the goods or receive acceptable evidence that they have been sent back.

Refunds will be made using the original payment method unless you expressly agree to another method. Your bank or payment provider may require additional time to display the refund in your account.

If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive or enhanced delivery service, the additional delivery cost will not normally be refunded.

Original delivery charges are not normally refunded when only part of an order is returned, unless required by law.

Faulty, damaged or incorrect items

Goods supplied by SEAMWELL must be of satisfactory quality, fit for purpose and as described.

If you receive a faulty, damaged or incorrect item, contact us as soon as reasonably possible. Please provide your order number and, where practical, photographs showing the item, fault and packaging.

A request for photographs is intended to help us assess and resolve the problem quickly. It does not limit your statutory rights under the Consumer Rights Act 2015.

Exchanges

We do not currently offer direct exchanges.

If you require a different item, colour or size, return the original item for a refund and place a new order through our website. The replacement item will be subject to availability.

Cancelling before dispatch

Email ____________________ as soon as possible if you wish to cancel an order before it has been dispatched.

If the order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, you may return it by following the process described in this policy.

Optional cancellation template

You may copy the information below and email it to ____________________. Any other clear statement confirming that you wish to cancel is also acceptable.

  • Order number:

  • Goods being cancelled:

  • Date ordered:

  • Date received:

  • Customer name:

  • Customer address:

  • Date of cancellation:

Submitting a cancellation notice does not mean that goods should be returned to our registered office. Our customer service team will provide the correct return address and instructions.

Contact

SEAMWELL is a trading name of NEXT LEVEL BR LTD, company number 16720706.

Email: ____________________